We're at Your Service
By being a valued customer of Citygate, you can unlock the many benefits of MyCitygate. This includes having your vehicle serviced by our individual manufacturer experts using genuine parts, bodyshop work in our Chalfont and Colindale sites from industry leading technicians, live chat to answer any questions you have and access to exclusive products like CitygateONE, the one number that takes care of everything if you are involved in an accident.
Give Your Car The Service It Deserves
Service your vehicle with us and enjoy the benefits of MyCitygate
Book Your Service
Enjoy the confidence of our 6 Point Service Promise
At Citygate, we want you to feel confident about the quality of service you’ll receive every time you visit us. That’s why, together with our Authorised Repairers we’ve devised the ‘Citygate Service Promise’; 6 promises designed to help you manage the cost of motoring and making your life easier.
My Trust
Choosing where to have your car repaired is an extremely important decision with lasting consequences. Having your car serviced at Citygate means we operate and align ourselves to our manufacturers service promises; making sure you get the best service for you and your vehicle.
My Value
It’s not always about the price you pay but the value. With Citygate you get added value from all our dealerships with our individual manufacturers guarantees and most importantly peace of mind, which you can’t put a price on!
My Comfort
We will do whatever makes you comfortable and suits your routine. From picking up your vehicle, supplying a courtesy car to making sure your WiFi is connected, our coffee is hot and our lounges are all ready for you to catch up on some work... or the latest celeb gossip!
My Experts
Our regularly audited and 100% manufactured trained technicians only use genuine parts from all our manufacturers (this also includes Audi and Volvo) to protect your vehicles integrity, safety, functionality, warranty and its re-sale value.
My Experience
Being a part of MyCitygate takes away the stress and inconvenience of having your car off the road and our continued high level Customer Satisfaction Survey results show this. Rest assured that you and your vehicle are both in safe hands.
My Choice
You obviously have a right to choose where you service your car, but make sure that if you decide not to choose Citygate; your garage of choice offers all of the above as standard as it may cost you much more in the long run and neither of us want that.
Warranty
Although all our vehicles are renowned for their reliability, the sophisticated nature of modern vehicles mean things can go wrong. Whether your pride and joy is simply for personal use, or your livelihood depends on keeping your vehicle on the road, Citygate offers a choice of warranties to cover unanticipated repairs.
Volkswagen Extended Warranty
Had an accident? We'll be with you every step of the way.
CitygateONE is designed to give you complete peace of mind on the road, 365 days a year. Our 24-hour phone line is always open to assist you when you need help to recover your vehicle whether you are at home or abroad. Call us on this number and we will take care of everything after the accident.
We’ll talk to the insurance companies
We have dedicated accident aftercare specialists in every site apart from Ruislip, where we deal with claims remotely. We deal with the whole claim, we don’t stop after sending an estimate to the insurance company, we manage the claim from first notification, to customer hand over upon completion of the repair with one point of contact taking the strain for you.
We’ll get the quotes
We use the industry standard Audatex estimating system which uses times set by the manufacturers, ensuring transparency and no inflated pricing.
We'll book your car in
You can rest assured that your car will be repaired by Citygate accident aftercare specialists.
We'll arrange a courtesy car
If you need a temporary car while yours is being repaired, we’ll arrange one for you – delivered and collected – to minimise any inconvenience to you.
We'll be with you every step of the way
The accident aftercare specialists will be on hand to provide any information you could need.