Complaints and Feedback
At Citygate, we always aim to provide the highest level of service and ensure every customer leaves satisfied. However, we recognise that there may be occasions where we fall short of your expectations. If you are not completely satisfied with the service you have received, we encourage you to let us know. Your feedback is vital to us, and by sharing your concerns, you give us the opportunity to investigate the issue and take the necessary steps to resolve it.We are dedicated to making things right and continuously improving our service for all customers. Thank you for helping us improve.
It is normally quicker for issues to be resolved at the dealership you purchased from or where your vehicle was last serviced or repaired. If your situation has not been addressed you can send a full complaint, please select one of the options below to do this. Our aim is to resolve any issues within five working days, although this may take longer.