Citygate

About Us 

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide incredible training and internal progression opportunities.  

Why Citygate

Being a Service Advisor for our Citygate Volkswagen and SKODA Dealership in West London is a fast paced and exciting role. Here you will be working as part of a team to ensure customer satisfaction and repeat business for the dealership

Working on new and evolving technologies this is the type of role where you will be constantly learning and expanding your knowledge and skill set.

We like to invest in our employees to ensure that we are ahead of the curve and ready to embrace the future of the automotive industry.

Role overview 

We are looking for a passionate Service Advisor to join our Volkswagen and Skoda dealership in West London.

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!

You will be provided with on-the-job training by your colleagues and managers and will be joining a supportive and friendly team at West London

Key responsibilities 

Your key responsibilities will be:

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

About You 

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset:

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base

What’s in it for you?

As well as joining a fast paced, exciting and growing company, you will also be entitled to the following:

• State-of-the art working environment
• Competitive salary and Benefits
• Brand training
• Career Progression
• Citygate Learning and development Academy