Citygate

About Us 

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide incredible training and internal progression opportunities.  

Why Citygate

Being a Technician for Citygate is a fast paced and exciting role. Here you will be working as part of a team to ensure customer satisfaction and repeat business for the dealership.

Working on new and evolving technologies this is the type of role where you will be constantly learning and expanding your knowledge and skill set.

We like to invest in our technicians to ensure that we are ahead of the curve and ready to embrace the future of the automotive industry.

Role overview 

We are seeking an Accredited Master Technician to join our Citygate Volkswagen and SKODA dealership in West London and assist in providing a high quality and efficient vehicle service offering for our customers. Working as part of a team and reporting to the ASM Service Manager, this role offers you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will provide guidance and coaching to less experienced team members.

Key responsibilities 

Your key responsibilities will be:

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable

About You 

As a Master Technician, you will ideally have the following skills and attributes:

• Level 3 qualified vehicle technician with a full UK driving licence
• Excellent problem-solving skills and strong attention to detail
• MOT Tester certification would be useful but isn’t essential
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines
• Excellent problem-solving skills and strong attention to detail

What’s in it for you?

As well as joining a fast paced, exciting and growing company, you will also be entitled to the following:

• State-of-the-art working environment
• Competitive salary and Benefits
• Brand training
• Career Progression
• Citygate Learning and Development Academy