Citygate

About Us 

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide incredible training and internal progression opportunities.  

Why Citygate

Being a Diagnostic Technician for our Citygate Volkswagen and SKODA Dealership in West London is a fast paced and exciting role. Here you will be working as part of a team to ensure customer satisfaction and repeat business for the dealership

Working on new and evolving technologies this is the type of role where you will be constantly learning and expanding your knowledge and skill set.

We like to invest in our technicians to ensure that we are ahead of the curve and ready to embrace the future of the automotive industry.

Role overview 

We are looking for a passionate Diagnostic Technician to shape our future and carry out general servicing and mechanical repairs on our Volkswagen Group cars.

Key Responsibilities: 

Your key responsibilities will be:

• Being an ambassador of the Citygate workshop and championing technical best practice.
• Carrying out service, diagnosis, and repair of vehicles to excellent standards.
• Communicating with the Service Reception team and Workshop Control.
• Liaising with customers to provide your expert, technical opinion.
• Maintaining good housekeeping standards and orderly administration of your work.
• Maintaining thorough and up-to-date product knowledge.
• Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
• Maintaining good housekeeping standards and orderly administration of your work.

About You 

As a Diagnostic Technician, you will ideally have the following skills and attributes:

• Experience ideally within a main dealership and have served a recognised apprenticeship with the appropriate qualifications (an NVQ in Motor Vehicle Technology or equivalent is essential.
• Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).
• The ability to be self-motivated to achieve targets.
• A passion for learning and if desired to progress further at Citygate.
• An interest in coaching apprentices and supporting service technicians.
• A positive attitude and to be a good team player.
• You must have a full UK driving licence.

What’s in it for you?

As well as joining a fast paced, exciting and growing company, you will also be entitled to the following

• State-of-the art working environment
• Competitive salary and Benefits
• Brand training
• Career Progression
• Citygate Learning and development Academy