Citygate

About Us 

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands such as Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. With the businesses fantastic growth, we have multiple opportunities within our Customer Communication Centre.

If you have a passion for learning and the drive to progress the Customer Communication Centre is a great place to start. With the opportunity to build a rapport with our current dealerships, the room for progression is endless!

We offer hybrid working and should you wish to work flexible hours we would look to accommodate you.

Role overview 

We are looking for a Customer Relations Advisor to ensure that all customers are greeted over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible.

Key responsibilities 

Your key responsibilities will include:

• Answering inbound telephone calls promptly.
• Qualifying customer requirements.
• Confirming all customer details are recorded accurately on the system and amend where necessary.
• Dealing with complaints and enquiries.
• Liaising with different departments to ensure customer satisfaction.

About You 

As a Customer Relations Advisor, you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.
• An exceptional work ethic.

What’s in it for you?

As well joining a fast paced, exciting and growing company, you will also be entitled to the following:

• Competitive salary
• Hybrid working available
• Workplace pension
• Life insurance
• Cycle to work scheme
• Social Events