Your Right to Choose



 Why Choose Us

Choosing where to have your car repaired is an extremely important decision which has lasting consequences. Understandably, what matters to you is cost, trust, convenience, service and anything that affects your time and peace of mind.

However, there are additional things that matter and while they may not at first seem obvious they are in fact vitally important to you and your car - Safety, Quality, Functionality, Warranty and Value. All of these things are at stake when your car is being repaired. 

My insurance company want me to use their garage

It’s a common misconception that you have to use the garage recommended by your insurance company to repair your car after an accident, but this is simply not true. Most insurers are keen to minimise the cost of repairs rather than prioritising the quality, safety and integrity of the work required to restore your car to its pre-accident condition. 


Insurance companies often steer customers to their “approved” repair network which is contracted to work on all makes of cars, at discounted rates in return for high volumes of referrals. This usually means that the repairer is not approved by the manufacturer and unfortunately this can lead to vehicles being repaired incorrectly.



Your car’s value, safety, functionality as well as aesthetics can all be compromised, along with even causing the manufacturer’s warranty to become invalidated if a car is not repaired properly. It’s important that repairs are carried out using genuine parts and by the correctly trained repairers with the level of expertise or training to repair your car to manufacturer’s standards. In the long-run, going for an unauthorised bodyshop or the cheaper option, can turn out to be more expensive to resolve at a later date or to get the work redone.


Of course, no one likes to pay more than you have to for anything, but is it wise to place price above the safety and integrity of your car? Your car is the product of advanced and sophisticated modern technology. This technology is only understood by trained experts.Many types of damage are too quickly judged to be minor by low-cost repairers, but what about secondary damage which can occur when the energy from a collision is absorbed by the hidden structure of the bodywork? What about those sensitive on-board systems that consist of electronic modules and mechanical units located behind exterior body panels? Can you be sure that their functionality has been checked and restored? When your car is returned, will it be able to perform as it did before the accident? Will it respond and be just as ready in a future accident?Such insight into what might otherwise seem to be, on the face of it, even the most minor or cosmetic body repair is the foremost distinguishing factor of a skilled and manufacturer-trained professional - expert in the repair of the car you own.


Why should I choose Citygate over my insurer’s choice of bodyshop?

When you choose Citygate, you’ll get instant peace of mind as we are officially approved by all of these car manufacturer brands: Volkswagen, Škoda, Volkswagen Commercial Vehicles, SEAT and Audi.

Our experienced technicians receive specific manufacturer training on a regular basis.

We may not be the cheapest but we will not place price before the safety and integrity of your car.

Only genuine, brand-new manufacturer parts are used in all our repairs.

We are regularly audited by the individual manufacturers we represent – thus ensuring our high standards are maintained.

We are authorised by the manufacturers to issue a repair guarantee which lasts for 3 years or the unexpired period of the original warranty, whichever is the greater.

Repair works carried out by Citygate will not affect your original manufacturer purchase warranty.



Ultimately, you always have the choice. Despite what you may hear from an insurance company, only you have the right to choose the expert to repair your car.

For more information and advice from our Bodyshop experts, please contact us on 0330 0120 0242