We are Citygate Automotive Limited (“Citygate”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 05615547, and we have our registered office at 664 Victoria Road, Ruislip, Middlesex, HA4 0LN. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration number Z9535604.
What we do
Citygate Automotive provides vehicle sales, servicing, and related automotive services from several of the world’s top brands.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
This privacy notice applies to you if:
You visit our website
You purchase goods or services from us
You enquire about our products and/or services
You sign up to receive newsletters and/or other promotional communications from us
You visit any of our premises
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data, we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
reputable companies who provide lead generation contact lists
others to whom you have provided consent
publicly available sources such as social media platforms
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated non-specific data sets where ever possible. We do not sell your information to third parties, but we do work closely with our third-party suppliers who fulfil business activities for us (like insurance companies in our bodyshops, finance companies, marketing, events and market research agencies) and we take reasonable steps to ensure their data processing policies and procedures are in place to ensure we protect your information.
Third party advertising partners may set cookies on your devices through our site to collect your information. We do not control their use of your data. Further information about our advertising partners and their use of data can be found via our privacy preference centre under the More Info tab in our cookie notice.
We do not sell your information to third parties, but we do work closely with our third-party suppliers who fulfil business activities for us (like insurance companies in our bodyshops, finance companies, marketing, events and market research etc.)
However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, customer contact centres, mobility and car hire providers, direct marketing communications agencies and consultants, market research and market analytics service providers, our legal and other professional advisors.
We will also share your information with our retailers in situations where we need to pass your information to them in order to manage any request or complaint you have made to us. For example, where you have requested a test drive, we will need to share your personal information within our businesses so that they can contact you to arrange for the test drive to take place.
There are circumstances where we share your information within our company in order to fulfil orders, transactions, handle complaints or provide you with a service or information that you have requested.
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our services to you may be based outside the UK.
We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:
Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary.
Objecting to our legitimate interests processing
From time to time, with your consent we may use your information to contact you with details about our products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights you can do so by following the ‘unsubscribe’ link on any emails received or contacting us at dataprotection@citygate.co.uk
Where we process your personal data on the basis of our legitimate interests for direct marketing purposes, you always have the right to object to that processing. To object to direct marketing follow the instructions for withdrawing marketing consent.
You have the right to object to other processing on the basis of our legitimate interests, but we might not have to cease processing where you do so if either:
a. We are able to demonstrate compelling legitimate grounds for the processing which override your interests; orPlease note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
You have certain rights in relation to the processing of your Personal Data, including to:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
Or by telephone on 0303 123 1113
For supervisory authorities in other countries within the EU see the link below:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Citygate Automotive Limited
664 Victoria Road
Ruislip
Middlesex
HA4 0LN
Email: dataprotection@citygate.co.uk
We have also appointed a Data protection Officer (“DPO”). Our DPO Evalian can be contacted as follows:
Evalian Limited
West Lodge, Leylands Business Park, Colden Common, Hampshire
Southampton
SO21 1TH
Email: dpo@evalian.co.uk
Please mark your communications FAO the ‘Data Protection Officer’.
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 15/10/2025
You can request a previous version of this notice by contact dataprotection@citygate.co.uk.