Citygate are currently looking for Apprentices to join the team at TPS Colindale and Hayes.
The main purpose of this role is to maximise all opportunities to sell parts and or products while delivering the highest level of customer service. This includes;
- Maintaining an up-to-date knowledge of new or updated parts, and ensuring parts bulletins, lists and catalogues are read and stored.
- Remain aware of seasonal requirements and of parts needed and be proactive in supporting sales campaigns with tele-sales activity.
- Attend training courses to develop job-related knowledge.
- Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.
- Source the availability of additional parts from outside the TPS.
- Search for part numbers using the Electronic Parts Catalogue.
- Satisfy customer requirements by identifying parts accurately
- Answer customer queries regarding parts warranties in a manner that is easily understood.
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations.
- Adhere to all Health and Safety and Company policies and procedures.
- Ensure Volkswagen Group procedures appertaining to recycling/exchange units are adhered to.