Citygate

Part Time Administrator - TPS Hayes

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Are you reliable and organised with a focus on detail?

About the role

Job Purpose

To provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

Key Responsibilities

Cash Management

  • Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policy and procedures
  • Report any errors and discrepancies to the TPS Centre Manager immediately
  • Post all cash payments and credits in the cash journal in the agreed timescales
  • Deal with returning cash refunds to customers and keep accurate records
  • Send all credit accounts credit notes to customers in agreed timescales
  • Update and maintain all cash journals with SAP
  • Deal with and resolve any cash queries and notify TPS Centre Manager of any issues to be escalated
  • Ensure that all outstanding cash debt is followed up and managed in line with TPS procedures
  • Complete Banking either for collection by designated cash collection provider or for submission in person
  • Submit TPS Centre cost invoices to investor Accounts Dept. for processing and payment
  • Process Petty Cash submission for investor Accounts Dept.

General Administration

  • Maintain a systematic filing system for the easy retrieval of documentation and information
  • Produce regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle utilisation, customer queries etc.)
  • Manage stationery, office supplies, and opening/processing of post
  • Monitor and control access to TPS systems (Hero’s, LEAP)
  • Act as the designated Delegate Training Co-ordinator (if appropriate)
  • Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.)
  • Where applicable, set up and maintain employee records and payroll
  • Provide admin support to the warehouse team e.g. credits / relocating stock

Customer

  • Professionally respond to and deal with customer communication to ensure total customer satisfaction
  • Develop and maintain good working relationships with all members of the TPS team to provide excellent customer service
  • Liaise effectively with customers, TPS Head Office and other key stakeholders
  • Administer the accurate upkeep of customer database records in line with the data protection act
  • Work with all departments to provide a consistent excellent customer service experience

What we’re looking for

Experience and Knowledge

  • Previous experience in a role with cash handling responsibilities
  • Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment • GCSE Maths/English or equivalent
  • Excellent written / verbal communication skills
  • Good Microsoft Office skills particularly in Excel and Outlook. SAP experience desirable
  • Professional telephone manner
  • Ability to build good working relationships with internal and external customers
  • Honest disposition due to cash handling responsibilities

First Step

Contact details

Second Step

CV & Cover letter

To apply, please attach your CV and a supporting cover letter