Ruislip VW

Aftersales Manager

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Are you a leader with a passion for developing a team?

About the role

Citygate are currently recruiting for an Aftersales Manager to join to team at Citygate Volkswagen Ruislip.

This role requires you to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives. 

Key objectives include;

  • Formulate policies and procedures to achieve maximum revenue and profitability through the sales of labour, parts and materials.
  • Control stocks and assets at a level commensurate with profit requirements and customer satisfaction.
  • Ensure the highest level of customer satisfaction.
  • Help Retailer to achieve industry-leading standards of process efficiency.
  • Ensure departmental compliance with company policies and industry guidelines.

What we’re looking for

VAG experience would  be advantageous but not necessary. The dealership is a VW National top 10 business and is looking for someone to maintain this level of performance.

Reporting to the Head of Business, the ideal candidate will be processed, motivational and entrepreneurial, and someone who can develop and grow the people and performance.

First Step

Contact details

Second Step

CV & Cover letter

To apply, please attach your CV and a supporting cover letter.