High Wycombe VW

Senior Customer Relations Advisor

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Are you customer focused with excellent communication skills?

About the role

Citygate are currently recruiting for a Senior Customer Relations Advisor to join the Customer Communication Centre at Citygate Volkswagen High Wycombe.

The role requires you to deal with customer's enquiries and direct them to the correct department whilst completing admin duties. You will be required to complete reports and support the Customer Relations Advisors. 

Key tasks will include;

  • Answering incoming telephone calls promptly.
  • Qualifying customer requirements.
  • Confirming all customer details are recorded accurately on the system and amend where necessary.
  • Dealing with complaints and enquiries.
  • Liaising with different departments to ensure customer satisfaction.
  • Supporting the Customer Relations Team.
  • Gathering information for reporting.

What we’re looking for

Ideally, you will:

  • Have excellent communication skills and a good telephone manner.
  • Be computer literate.
  • Be committed to providing the highest levels of customer care.
  • Be committed to achieving KPI's.
  • Be efficient and professional at all times.
First Step

Contact details

Second Step

CV & Cover letter

To apply, please attach your CV and a supporting cover letter