High Wycombe VW

Customer Relations Advisor

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HAVE YOU GOT AN EXCELLENT PHONE MANNER AND THE ABILITY TO MULTITASK UNDER PRESSURE?

About the role

Citygate are currently recruiting for a Customer Relations Advisor to join our Customer Communication Team based in our High Wycombe dealership.

You will be required to take incoming calls for all 11 branches from our customers and efficiently direct the calls to the correct dealership. You will be working within a fast-paced environment dealing with a variety of customers where you are required to maintain a professional and polite manner at all times.

Key Tasks

  • To answer incoming telephone calls promptly and where possible within three rings.
  • To qualify customers’ requirements.
  • To maintain detailed and thorough customer records.
  • To build a report with our customers and uphold professional standards at all times.

What we’re looking for

Ideally you will:

  • Have excellent communication skills.
  • Be computer literate.
  • Be committed to providing the highest levels of customer care.
  • Previous switchboard experience would be a benefit in this role but not essential as full training will be provided.
To apply, please send your CV to recruitment@citygate.co.uk

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First Step

Contact details

Second Step

CV & Cover letter

To apply, please attach your CV and a supporting cover letter.