Citygate

About Us 

Citygate is a fantastic, privately owned business that has grown significantly over the past twenty years to 650 employees across 16 locations. We work with fantastic brands such as Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. With the business's fantastic growth, we have multiple opportunities within our Customer Communication Centre.

If you have a passion for learning and the drive to progress the Customer Communication Centre is a great place to start. With the opportunity to build a rapport with our current dealerships, the room for progression is endless!

We offer hybrid working and should you wish to work flexible hours we would look to accommodate you.

Role overview 

We are looking for a passionate Bookings Advisor to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of Customer Service..

Key responsibilities 

 Your key responsibilities will include:

• Answering inbound telephone calls promptly.
• Qualifying customer requirements.
• Accurately recording customers details onto our internal database.
• Dealing with a variety of service and technical queries.
• Liaising with our Service and Parts teams to ensure customer satisfaction.
• Making outbound calls to fill the Service Workshop diaries.

About You 

As a Bookings Advisor, you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.
• An exceptional work ethic.

What’s in it for you?

As well joining a fast paced, exciting and growing company, you will also be entitled to the following:

• Competitive salary
• Hybrid working available
• Workplace pension
• Life insurance
• Cycle to work scheme
• Social Events