Citygate

We are currently looking for a Service Advisor to join the team at Citygate SEAT Reading

This role will require you to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of customer service.

Key tasks will include;

• To receive customer bookings and plan customer arrival times.
• Greet all customers at reception and agree on customer service and repair requirements.
• Organise road tests and physical inspections of vehicles before the commencement of work.
• Complete repair orders and inform the customer of approximate prices, completion times and methods of payment.   Obtain customer signature or signature by the person authorised on behalf of the customer for work authorisation.
• To establish customers onward travel arrangements and offer service loan car facility, courtesy transport or collection and delivery facilities.
• Load the workshop accurately using Computerised or Manual systems and ensure Parts Department is aware or customers requirements.
• To carry out customer follow up and prospecting activities co-ordinated with the Technical Service Manager to maintain and build the volume of work within the Workshop.
• Maintain customer record files and repair order register on a daily basis to ensure accurate analysis of Service Department activity.

A successful candidate will be professional and approachable with a willingness to learn and a commitment to delivering the highest standards of customer service. A full, clean UK driving licence will be an advantage.