Slough Kia

Bodyshop Administrator - Part-time

Apply now
Have you got an excellent attention to detail and a can-do attitude?

About the role

We have an exciting opportunity for a Part-time Bodyshop Administrator to join our team at Kia Slough.

To manage Citygate’s Bodyshop customer and administration needs, achieving key targets, delivering customer satisfaction and strive for continuous improvements

  • To Work as a member of the Bodyshop Team in line with the skills and behaviours associated with the Citygate Experience and Brand Values
  • Managing the day to day operations of the front of house of the Bodyshop to ensure the achievement of key targets (e.g. BodyShop loading, labour sales, customer satisfaction)
  • Continuously reviewing and improving Bodyshop processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
  • Working with colleagues across Citygate to investigate and resolve customer complaints
  • Arranging customer bookings in line with key targets (e.g. BodyShop loading, labour sales, customer satisfaction)
  • Job pack creation at point of customer booking ensuring parts are ordered, courtesy car allocated, Bodynet updated.
  • Leasing with customers, establishing their needs and requirements and providing updates in line with the customers’ expectations.
  • Bodyshop Banking completed daily
  • Check and forward completed invoices to the insurance companies.
  • Arrange customer collection and vehicle hand over.
  • Estimating, updating estimates when supplementary estimates are required .

Expectations

  • To achieve complete customer satisfaction
  • To achieve up to date management information via Bodynet
  • To achieve agreed financial and operational performance objectives
  • To achieve continual improvement in the standard of customer care and to attain customer service levels in keeping with agreed standards
  • To ensure that debtors are managed within company parameters
  • To work with colleagues and other teams across Citygate to provide a seamless and excellent service to customers
  • To ensure compliance with Health and Safety policy
  • To comply with company and manufacturer procedures
  • To maintain a high standard of personal presentation at all times
  • To report any serious problems or concerns without delay
First Step

Contact details

Second Step

CV & Cover letter

To apply, please attach your CV and a supporting cover letter