We're at your service

By being a valued customer of Citygate, you can unlock the many benefits of MyCitygate. This includes having your vehicle serviced by our individual manufacturer experts using genuine parts, bodyshop work in our Chalfont and Colindale sites from industry leading technicians, live chat to answer any questions you have and access to exclusive products like CitygateONE, the one number that takes care of everything if you are involved in an accident.

Book your service

Give your car the service it deserves

Enjoy the confidence of our 6 Point Service Promise


Although all our vehicles are renowned for their reliability, the sophisticated nature of modern vehicles mean things can go wrong. Whether your pride and joy is simply for personal use, or your livelihood depends on keeping your vehicle on the road, Citygate offers a choice of warranties to cover unanticipated repairs.

Had an accident? We'll be with you every step of the way.

CitygateONE is designed to give you complete peace of mind on the road, 365 days a year. Our 24-hour phone line is always open to assist you when you need help to recover your vehicle whether you are at home or abroad. Call us on this number and we will take care of everything after the accident.

We’ll talk to the insurance companies

We have dedicated accident aftercare specialists in every site apart from Ruislip, where we deal with claims remotely. We deal with the whole claim, we don’t stop after sending an estimate to the insurance company, we manage the claim from first notification, to customer hand over upon completion of the repair with one point of contact taking the strain for you.

We’ll get the quotes

We use the industry standard Audatex estimating system which uses times set by the manufacturers, ensuring transparency and no inflated pricing.

We'll book your car in

You can rest assured that your car will be repaired by Citygate accident aftercare specialists.

We'll arrange a courtesy car

If you need a temporary car while yours is being repaired, we’ll arrange one for you – delivered and collected – to minimise any inconvenience to you.

We'll be with you every step of the way

The accident aftercare specialists will be on hand to provide any information you could need.

Please save the CitygateONE number in your phone:

0345 346 0202


12 Service promises

At no extra cost, feel confident about the quality of service you receive every time with Volkswagen. We promise to help you manage the cost of motoring and making your life easier.


ŠKODA - Customer promise

Through care and consideration we will ensure a flexible and convenient service using trained technicians who will offer full visibility every step of the way, meaning no surprises.

VW Commercial Vehicles

10 Point Service Promise

With a dedicated network offering you total support, from spare parts to servicing, we have a flexible service promise to meet the demands of your business.


Kia service promise

We'll help keep your Kia running to the high standard you have come to expect with our trained technicians ready to carry out the necessary service and maintenance for your vehicle.

Look your best


Your right to choose

"My insurance company want me to use their garage"

It's a common misconception that you have to use a garage recommended by your insurance company to repair your car after an accident, but this is simply not true. Most insurers are keen to minimise the cost of repairs rather than prioritising the quality, safety and integrity of the work required to restore your car to its pre-accident condition.

Insurance companies often steer customers to their "approved" repair network which is contracted to work on all makes of cars, at discounted rates in return for high volumes of referrals. This usually means that the repairer is not approved by the manufacturer and unfortunately this can lead to vehicles being repaired incorrectly.

Why choose us?

Choosing where to have your car repaired is an extremely important decision which has lasting consequences. Understandably, what matters to you is cost, trust, convenience, service and anything that affects your time and peace of mind.

However, there are additional things that matter and while they may not at first seem obvious they are in fact vitally important to you and your car - Safety, Quality, Functionality, Warranty and Value. All of these things are at stake when your car is being repaired

For more information and advice from our Bodyshop experts please contact us on:

0330 019 3860


Recognising that you may well be using our services for the very first time, we work hard to guide you through the unfamiliar areas and put you at the centre of everything we do.


Needing to have your car repaired is an unplanned and unwelcome event. We understand how this can affect you which is why our priority is you and your car. We want your experience with us to be memorable for all the right reasons.


Years of listening and adapting to the changing needs of our customers while embracing current best practice and manufacturer approved repair methods to maintain our place among the best.


Regularly audited manufacturer trained technicians using genuine parts and approved paint materials to protect your car's integrity, safety, functionality, warranty and its re-sale value.

Approved Bodyshops

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