A great service is all part of our great service

Fed up with servicing that gives you little more than a fat bill at the end? Bring your car to Citygate for a service and benefit from the Volkswagen 12-point quality promise. It’s all designed to give you the reassurance of knowing that your car the best possible care and attention.


The VW 12-point service promise:

1. Genuine Volkswagen expertise. Our technicians are Volkswagen trained and have access to Volkswagen tooling and technology.

2. Price promise. We’ll match any like-for-like quote for service, maintenance or repair using Volkswagen GenuineParts within 5 miles.

3. Brake that last a lifetime. Have brakepads fitted by us and we’ll replace them free whenever they wear out for as long as you own the vehicle.

4. MOT Insurance. If we carry out your MOT, we will give you cover for up to £750 if your car fails when we carry out its next MOT

5. Real value.  We charge Volkswagen set times for all work and offer a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. *excludes wear and tear items.

6. Ad Blue top up. If you need your Ad Blue topping up, it’s just £1.50 per litre including labour and VAT

7. Free fitting of all replacement wiper blades and exterior light bulbs purchased from us 

8. Minimum disruption. We can pick up your car and drop it back to you, give you a lift to work or back home and even provide a courtesy car if you need one. It’s all part of the service.

9. Free visual health checks. We give your car a 34 point check

10. Free road test with a technician. If you’d prefer to demonstrate a problem rather than describe it, our technicians will come out on the road with you. No problem, no charge.

11. Free car wash and vacuum. We’ll hand your car back to you clean, shiny and smelling of roses.

12. Service plans to help spread the cost. We offer plans tailored to your vehicle and designed for your convenience.


To book your service, call us on 0330 012 0242.