At Citygate, our passion is for our people and our customers and we believe that quality and best practice should be at the heart of our business. We are committed to excellence and to achieve this we recognise the importance of ensuring we provide the highest levels of training.

The success of Citygate is the result of the quality and skills of our people and their constant development and progression, as we grow. Consequently, we’ve created The Academy of Excellence, a training resource hub that reflects our commitment to our people and customers through the transfer of knowledge and expertise.

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The Academy of Excellence will help ensure we promote a consistent message and best practice across the entire group while creating and maintaining the best possible standards in customer service. In doing this, we will unlock our people’s potential, giving them the best tools to succeed and positively influence and shape their careers. With an emphasis on accuracy and quality, the aim is to deliver a “world class” customer experience, training our teams in such a way that they can also display their own individual personalities.

Recruiting, motivating and retaining talented people is vital to our continuing success. We have a passion to see our people develop and grow, to realise their full potential, and ultimately be empowered and trained to better themselves and their workplace. Our preference would always be to promote from within rather than recruit from outside.

Welcome to the Academy of Excellence.